Customer Support Specialist (3334)
Full-time
Type:
Remote
Location:
Join our customer-centric team as a Customer Support Representative at GENIUSOP.
You'll be the friendly face and voice of our company, dedicated to providing exceptional assistance to our valued customers. If you have a passion for helping others and a knack for problem-solving, this role is for you.
Description
- Interact with customers via phone, email, and chat to address inquiries and resolve issues.
- Provide product information, troubleshooting guidance, and assistance with account-related matters.
- Maintain a high level of product knowledge to effectively assist customers.
- Document customer interactions and feedback for continuous improvement.
- Collaborate with cross-functional teams to resolve complex issues.
- Ensure customer satisfaction through active listening and empathy.
- Meet or exceed performance metrics related to response times and issue resolution.
- Continuously improve your customer service skills through training and development opportunities.
What You Will Do
Join our exciting startup, where innovation thrives, and ideas take flight. We're a young, tech-savvy team, passionate about crafting mobile app solutions that transform businesses.
At GENIUSOP, we embrace the flexibility of the modern workplace, allowing you to balance life and work effortlessly.
Dive into diverse projects with small and medium-sized companies, gaining invaluable experience and exposure.
Here, your creativity and skills will flourish, as you contribute to shaping the future of app development.
Join us on this dynamic journey, where every day is a chance to learn, grow, and make a real impact in the tech world.
What We Offer
HOW TO APPLY: email us your CV to hello@geniusop.com with the job name and ID as the subject line.